Terms & Conditions

By subscribing to or using the internet services of Mannanghat Cable Network ("we", "our"), you ("subscriber", "you") agree to these Terms & Conditions.

1. The service

• We provide fiber-optic broadband internet according to your chosen package. Advertised speeds are "up to" the stated rate and depend on network conditions and your own devices.
• We do not apply FUP caps or throttle your speed.
• The service is provided in line with the rules and directives of the Bangladesh Telecommunication Regulatory Commission (BTRC).

2. Installation

• A one-time installation charge applies as quoted for your area and package. Once installation is complete, this charge is non-refundable.
• You must provide a safe indoor space and power outlet for the ONU/router and allow our technicians reasonable access for installation and repairs.

3. Billing and payment

• Billing is prepaid on a monthly basis. Please pay on or before the due date of each billing cycle.
• If the bill is not paid, the line may be suspended without prior notice. The line will be restored after all dues are cleared; restoration may take up to 24 hours.
• Package prices may be revised with prior notice.

4. Equipment ownership

• Fiber drop cables, ONU devices and other network equipment provided by us remain our property.
• You are responsible for protecting this equipment at your premises against damage, tampering or theft. Damage, loss or non-return may incur a replacement charge.
• On cancellation, our team will collect the equipment.

5. Acceptable use

• Do not use the service for any illegal activity under Bangladeshi law.
• Do not resell or share your connection beyond your household/office without our written permission.
• Do not send spam or engage in activity that harms the network or other users.

Violation of this section may lead to immediate temporary or permanent disconnection.

6. Support and service levels

• We provide 24/7 support via hotline and WhatsApp and restore faults as quickly as possible.
• We are not liable for interruptions caused by force majeure — natural disasters, fiber cuts by civic authorities, or national grid failures — but we will restore service as soon as reasonably possible.

7. Suspension and cancellation

• You may cancel your service with prior notice; all outstanding dues must be cleared.
• We may suspend or terminate service for non-payment, breach of these terms, or false information provided at signup.

8. Changes to these terms

We may update these terms from time to time. The latest version will always be posted on this page, and continued use of the service means you accept the updated terms.

9. Governing law

These terms are governed by the laws of Bangladesh.

10. Contact

Questions about these terms: Hotline 01314-773796 or WhatsApp.