Return & Refund Policy

Last updated: October 2026

This policy explains when payments made to Mannanghat Cable Network can be refunded or adjusted.

1. Installation charges

The one-time installation charge is non-refundable once the installation is complete, as it covers fiber laying, equipment fitting and technician visits.

2. Monthly bills

3. Wrong or duplicate payments

If you paid the wrong amount or paid twice by mistake, report it within 7 days with your name, mobile number and the TrxID. After verification, the excess amount will be adjusted against your next month's bill.

4. Service downtime credit

If your line stays down for a prolonged period (over 48 hours) due to a fault on our side — excluding force majeure such as natural disasters or fiber cuts by civic authorities — you may request a bill credit. Such credits are granted at our discretion after verification.

5. Equipment deposits

If you paid a refundable deposit for any equipment, it will be returned in full when the equipment is returned to us in working condition on cancellation.

6. How to request a refund or adjustment