Delivery Policy

As an internet service provider, "delivery" means the installation and activation of your fiber-optic connection at your premises. This policy explains our delivery timelines and terms.

1. Delivery timeline

• After you submit a new-connection request, our team will call you within 24 hours to confirm feasibility in your area and schedule installation.
• Installation is normally completed within 2–3 working days of confirmation.
• Your service is considered "delivered" once the line is installed, the ONU is configured, and speed is verified at your premises.

2. What delivery includes

• Fiber drop cable from our nearest distribution point to your home/office.
• ONU device installation and configuration (company-provided ONUs remain our property — see Terms & Conditions).
• On-site speed verification and basic Wi-Fi setup guidance.

3. What we need from you

• A safe indoor space and a power outlet for the ONU/router.
• An adult (18+) present at the premises during installation.
• Reasonable access for our technicians to run the fiber line.

4. Delays

Delivery may take longer in cases of bad weather, fiber cuts by civic authorities, national grid failures, or areas requiring network extension. We will keep you informed of any delay and a revised schedule.

5. Address shifting

Moving to a new address counts as a new delivery: our team will assess feasibility at the new location first. A shifting charge may apply as per prevailing rates.

6. Failed delivery

If installation is not feasible at your location (for example, outside our network reach), we will inform you promptly and no installation charge will be due.

7. Contact

For delivery queries: Hotline 01314-773796 or WhatsApp.